Account Deletion

1. Delete inside Doely

If your version of Doely shows the account controls, open the following path:

1. Review the deletion notice and the information that will be removed.
2. Confirm that you want to permanently delete the account, then complete any security check shown in the app.
3. Wait for the confirmation message. Do not reinstall the app to make the request; the in-app route is intended to complete the request in the installed app.

Deactivation, suspension, hiding a profile, or signing out is different from deletion. If the path is unavailable, use the email route below.

2. Request deletion by email

Send a request from the email address associated with your account, or explain why you cannot. Use this subject so the request reaches the account team:

Subject: [Doely] Account Deletion Request

Email ticoncikjuriesbbj5lq@gmail.com

Include your Doely profile or account identifier, the email or phone used to sign in, and a clear statement that you want the account deleted. Do not send a password, payment-card number, identity document, or private intimate content. We may ask for proportionate information to verify ownership and prevent an unauthorized deletion.

A complete, verifiable request is generally processed within 3–5 business days. We will contact you if the request is incomplete, ownership cannot be verified, or a legal or safety hold applies.

3. What is removed

When the request is approved, we delete or disassociate the Doely account and the information linked to it, which can include:

• the account identifier, sign-in and recovery details, and profile settings;
• profile text, images, selected media, messages, voice messages, and other user content stored for the account;
• connections, blocks, preferences, and account-linked feature state; and
• active entitlements or credits to the extent the service can disable them under the applicable purchase rules.

Some copies can remain temporarily in encrypted backups while those backups rotate. Content already delivered to another user may remain in that person’s device or account, and a recipient’s copy is outside our deletion controls.

4. Information we may retain

Deletion does not require us to erase information that we must keep or are reasonably entitled to keep for a defined purpose. We may retain limited records for:

• fraud prevention, security investigations, abuse prevention, and the integrity of enforcement decisions;
• responding to a legal request, protecting a person, resolving a dispute, or establishing or defending a claim;
• tax, accounting, transaction, refund, chargeback, or other legal obligations, potentially for a period of up to seven years where a jurisdiction requires it; and
• aggregated or de-identified measurements that no longer reasonably identify you.

Retained information is limited to what is reasonably necessary, access-controlled, and removed or anonymized when the retention purpose ends. The Privacy Policy describes retention and security in more detail.

5. Google Play purchases and subscriptions

Deleting a Doely account does not automatically cancel a Google Play subscription or request a refund. Open Google Play, choose your profile, select Payments & subscriptions, choose the Doely subscription, and use the cancellation control. Google Play controls payment credentials, recurring billing, and its own refund process.

We may retain a transaction ID, product, purchase status, refund status, and entitlement record when needed for accounting, fraud prevention, or legal compliance. We do not receive your complete payment card number.

6. Special situations

Safety or legal hold

If an account is connected to a serious safety report, suspected CSAE or CSAM, fraud investigation, dispute, or lawful request, we may delay or limit deletion of the relevant evidence. This does not preserve ordinary profile data longer than necessary.

Unable to access the account

Email support from a reachable address and provide the identifier or other details that allow us to locate the account. We may refuse a request when we cannot reasonably verify ownership or when fulfilling it would expose another person’s information.

After submission

Once deletion begins, you may not be able to restore the account or withdraw the request. If the support team has not started processing a request, reply to the same email thread promptly; we will tell you whether cancellation is still possible.

7. Related policies and contact

For service rules, read the Terms of Use. For child-safety reporting, read the Child Safety Policy. These pages use the same support address and legal entity as this guide.